Software & Training
Incident management software
Our incident management software centralises all intervention requests on a building — leaks, faults, damage, nuisance, administrative requests — and turns them into traceable tickets. Each incident follows a clear cycle: declaration (by the occupant or the property manager), qualification, assignment to a service provider, real-time tracking, documented closure with photographic evidence.
- Online declaration available 24/7;
- Triage and prioritisation: vital emergency (water, gas, blocked lift) vs ongoing management;
- Automatic or manual assignment to the referenced service provider;
- Notifications occupants ↔ property manager ↔ service provider — no more lost emails;
- Lot-by-lot and per-building history — useful at general meetings or when changing property managers;
- Responsiveness indicators (average handling time, resolution rate).
Property management software
The property management software covers the full property manager's profession: structured building data (lots, shares, co-owners, contracts, insurance policies) serves as the backbone for administrative, accounting and legal management.
- Accounting: provisional budget, calls for funds, co-owner accounts, debt collection, breakdown by category;
- Annual statements: individual statements per co-owner with supporting documents, validated in general meeting;
- General meetings: convocation, agenda, voting (in-person and by proxy), minutes, decision implementation;
- Contracts and suppliers: insurance policies, maintenance contracts, recurring service providers — deadlines tracked;
- Archiving: co-ownership documents (meeting minutes, contracts, statements, invoices) timestamped and hosted in Luxembourg;
- Council reporting: clear and exportable dashboards.
Cybersecurity training — residential and office buildings
Petzerhiel offers courses and training sessions in cybersecurity, aimed at co-ownerships, condominium boards, real estate SMEs and office managers. Topics covered:
- Data protection and GDPR applied to co-ownership (video surveillance, register of co-owners, exchanges with service providers);
- Connected equipment security in residences and offices: IP intercoms, digital access control, cameras, smart meters;
- Digital hygiene: passwords, backups, phishing, access management when changing service providers;
- Business continuity and incident response plan (ransomware, data loss, information leaks).
Adapted formats: short in-person sessions in Luxembourg, online workshops, or tailored modules for a firm, a condominium board or an office site.